Informations

All the answers to your questions

General Inquiries

Sanitary Measures

We use STATIM sterilizers, whose effectiveness and reliability are recognized. In addition, an independent firm conducts monthly biological tests to ensure the sterilizers’ effectiveness. This way, we are certain that the health of our customers will be preserved from any possible infection.

X-rays

Taking X-rays is essential not only for a complete diagnosis but also for all oral pathologies. We have therefore equipped ourselves with state-of-the-art X-ray equipment (digital radiography), which allows us to reduce radiation by 80% compared to conventional X-rays. Thus, your dentist will be able to have the results of the X-rays instantly and will be able to give you a complete treatment plan. His x-rays will be taken for every new patient, including a panoramic x-ray, and then will be taken once a year, unless there is a special need.

It should be noted that if the patient refuses to take an x-ray, the dentist may refuse to provide care if he considers it essential to his diagnosis or treatment.

Cell Phones

Out of respect for all the professionals who will be taking care of you, we ask you to please turn off or simply set your cell phones to vibrate mode when you enter a treatment room.

Get an Appointment

To schedule an appointment, please call us at 450 688-2533. You can also do it via the internet using our contact form by taking care to mention the following information:

  • Your complete coordinates.
  • The day and the desired time slot.

Within the next business day, you will receive by phone or email a confirmation of your appointment, or a proposal for a new time slot.

Cancellation and Delay Policy

Our entire team works very hard to keep your appointment on time. This is why we ask you to be on time so that we don’t have to reschedule all of our subsequent appointments. When making an appointment we will always ask you to arrive 10 minutes early to update your file. You will then be able to visit our beverage bar, listen to your news on our 2 televisions in the waiting room, surf the web on our ipads or entertain your children with our games on ipads. In short, you can be sure that during this period you will be able to live our VIP dental experience to the fullest.

In the event of a delay of more than 15 minutes, it is possible that we will reschedule your appointment at a later date.

Missed or cancelled appointments remain a major source of problems for the entire clinic. Our rooms are prepared according to the treatment and the space given to a patient is reserved entirely for him or her. If a patient does not show up, he or she deprives another potential patient of care that could have been provided. This is why we ask you to reserve a time slot that is compatible with your personal schedule, and to give at least 48 hours notice of any changes or cancellations. Unlike many other clinics, we have decided not to implement a compensatory policy for cancelled appointments of less than 48 hours, however we ask that you respect the schedule and thereby respect our team of specialists.

In the event of an appointment cancellation, we ask that you notify us by phone or email at least 48 hours in advance, otherwise you will be charged a service fee.

Payment Methods

We accept the following methods of payment: Interac, Visa, MasterCard and Accord D.

Insurance

Our clinic accepts electronic transmission to all insurance companies that allow it. However, we are not responsible for verifying treatment coverage for you. In most cases where we need to verify coverage, it will be possible for you to call your insurance companies with the information we will give you. It is therefore preferable that you bring with you to your first visit your dental coverage booklet which we will keep in your file for this purpose.

For any major treatment, it will be our pleasure to send a quote to your insurance company before starting the treatment so that we can know the coverage rate and inform you properly.

Post-Intervention Care

Minor Surgery

The care recommended here should be followed to promote healing. Note that after surgery, it is normal to feel some discomfort and swelling. Your melting stitches will disappear after 7 to 14 days.

Avoid rinsing your mouth, spitting, drinking through a straw, smoking or drinking alcohol, as well as hot and spicy foods or drinks, choose cold, soft foods and do not engage in strenuous activities.

Day of surgery

  • Keep the compresses in your mouth for 20 minutes with firm pressure and change them every 20 minutes as needed.
  • Apply ice to the cheek at regular intervals (20 minutes of ice every hour) for the first 24 hours.
  • If you are bleeding lightly, even after compresses, take a lightly moistened tea bag and bite on it for 20 minutes.

Within the first 24 to 72 hours, take acetaminophen (Tylenol, Atasol) or ibuprofen (Motrin, Advil) or any other medication prescribed to reduce pain. Avoid taking aspirin.

From the next day until you are completely healed:

  • Rinse your mouth three times a day with warm water and salt (2 ml or 1/2 teaspoon of salt in 250 ml or 1 cup of water).
  • After the first 24 hours, warm water compresses may be applied.
  • Bruises may appear on the skin. They will disappear after five to seven days.
  • You may have difficulty opening your mouth. This should subside after a few days.

Do not hesitate to call us if you have any questions 450-688-2533.

Tooth Extraction

The care recommended here should be followed to promote healing. Note that after surgery, it is normal to feel some discomfort for a few days.

Avoid rinsing your mouth, spitting, drinking through a straw, smoking or drinking alcohol, as well as hot and spicy foods or drinks, choose cold and soft foods and do not engage in intense activities.

Day of surgery :

  • Keep the compresses in your mouth for 20 minutes with firm pressure and change them every 20 minutes as needed.
  • If you are bleeding lightly, even after the compresses, take a lightly moistened tea bag and bite on it for 20 minutes.

Within the first 24 to 72 hours, take acetaminophen (Tylenol, Atasol) or ibuprofen (Motrin, Advil) or other medications prescribed for pain relief. Avoid taking aspirin.

Do not hesitate to call us if you have any questions 450-688-2533.

After a crown, bridge or veneer installation

The installation of bridges, crowns or veneers is normally done in two appointments. During the first visit, we take impressions of the teeth to be replaced. Then, we proceed with the installation of temporary crowns or bridges if recommended in order to protect your teeth before the replacement teeth are ready.

To avoid

  • Eat sticky or hard foods (chewing gum, candy) between the 2 appointments and for the first 2 hours after eating.

Food

  • Chew on the opposite side between the 2 appointments and for the first 2 hours after the mouthwash.

Between the 2 appointments

  • Brush your teeth normally, taking care to keep healthy gums, flossing carefully to avoid dropping the temporary crown or bridge.

In case of temporary crown loss, we invite you to call us immediately. If you wait too long, the installation of a new crown may be more laborious and the other teeth may begin to migrate to the free space.

If you have any questions, please call us at 450 688-2533.

Children

First Visit of the Child

Ideally, the first dental appointment should be around the age of two.

During this first visit, the dentist and the hygienist first make sure to create a bond of trust with the child. Once the first contact has been established, they proceed with the dental examination and cleaning, concluding with a demonstration of brushing and flossing techniques.

To avoid projecting your own apprehension about your child’s first visit to the dentist, it is important to adopt a calm and positive attitude. We also recommend that the first appointment be explained well in advance. Your cooperation is important before, during and after the visit.

Before the first visit

  • There are many books that tell the story of a character who lives his first experience at the dentist. We suggest that you choose one and read it to your child a few days before his first appointment to reassure him.
  • Also, try to summarize the steps of the visit the day before the first appointment.
  • Never tell the child that he will not feel any pain or discomfort during the examination or cleaning.

During the visit

  • Occasionally, we may ask the caregiver to sit in the chair and hold the child on his or her lap during the examination.
  • For older children, you may be asked to return to the waiting room once initial contact has been made.
  • Listen carefully to the instructions and suggestions for your child’s oral care and maintain a positive attitude towards the encounter.
  • Make it a habit to schedule an appointment every six months.

After the visit

  • Make sure your child brushes at least twice a day or after every meal, remembering to floss before bedtime.
  • Monitor your child’s diet and offer low-acid, unsweetened foods.
  • Until the age of 10, be sure to brush your child’s teeth before bedtime.

Tooth Growth

When your child’s primary dentition begins to form, here’s what we recommend for pain relief:

  • You can gently rub the gums with your finger or using the back of a small cold spoon.
  • If the pain persists, your dentist, pharmacist or doctor may recommend an over-the-counter medication to help reduce the pain.

Avoid:

  • Rub your child’s gums with a pain medication because your child may swallow it.
  • Give them teething biscuits because they may contain added or hidden sugar.

IMPORTANT :

At no time should you underestimate a fever. The eruption of new teeth does NOT make babies sick or feverish. If you notice fluctuations in your child’s body temperature, please consult your doctor without delay.

Your child’s primary dentition will be complete around the age of two or three. You will be able to count 20 teeth.

Tooth Cavity in Young Children

First of all, it is important to know that breast milk, infant formula, cow’s milk and fruit juices ALL contain sugar. The development of cavities in children therefore occurs mainly when they fall asleep with their bottle (except for water) or during breastfeeding.

Therefore, it is recommended to stop drinking before the baby falls asleep. Of course, a certain period of adjustment will be necessary before the child gets used to the new routine. To ease the transition, we invite you to follow the procedure below.

How to proceed :

Fill the bottle with water only. If your child refuses, give him a clean pacifier, teddy or blanket. If your child cries, don’t give up the new routine: console him or her and start again. If all these recommendations do not seem to produce satisfactory results, try to dilute the milk in the bottle gradually with water until the contents are completely converted to water. If you are breastfeeding your child, try to remove it before he falls asleep.

This type of cavity can occur up to the age of four years. It is important to inspect your child’s teeth every month. Beware of stains or dull white lines on the teeth near the gums. Also be on the lookout for dark-coloured teeth. If any of these signs appear, visit your dentist immediately. Cavities in young children must be treated promptly. Otherwise, your child could suffer from it and develop an infection.

Filling a Primary Tooth

Why is the filling of a primary tooth that will fall out in the near future important?

Children usually lose all of their primary teeth before the age of 12. Filling is sometimes unavoidable before they fall out because broken or infected teeth can affect a child’s health and self-esteem.

Procedure :

To slow the progress of the decay, the dentist removes it using a metal instrument designed for this purpose. Filling is a simple and economical solution to treat a problem that could otherwise cause pain and be very costly.

If the tooth is not filled and decay spreads, removal of the tooth may be the only option. In this case, a space maintainer to ensure that the permanent tooth has sufficient space may be recommended since an absent baby tooth may cause the other teeth to migrate. As a result, the space for eruption of the permanent tooth will be impinged if no intervention is undertaken in the meantime.

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